At Alexandra Sizemore Photography, my greatest joy is sharing my vision—the moments and emotions captured through the lens—with you in tangible form. Creating your prints is not simply pressing a button; it is an artisanal process that involves careful selection of archival materials, expert printing, and dedicated fulfillment to ensure each piece meets the highest standard of quality.
Because every print sold is unique and printed specifically for you on demand, we take great care throughout our entire production chain. To help all my collectors feel confident in their acquisition, I wanted to share a detailed overview of my process and policies regarding your purchase. Please read through this guide when considering an art piece—it’s part of my commitment to transparency with every collector who supports my work.
Prints Policy & Quality Assurance
At Alexandra Sizemore Photography, every piece sold is a unique, handmade print created to order using archival materials. Due to this bespoke nature, all purchases are final sale; therefore, I do not accept returns or exchanges based on personal preference, size change, or style revision. My commitment lies in ensuring the artwork arrives in perfect condition; thus, our policy covers replacements only for physical defects or shipping damage. Furthermore, prints that have been framed, cropped, or otherwise modified after receipt cannot be returned or exchanged under any circumstances.
Quality Assurance and Claims Procedure
I stand by the quality of every print. If your order is received damaged or with a discernible manufacturing defect, I will replace the item at no cost to you. To initiate a claim, immediate action is required:
You must notify me within five (5) business days of the confirmed delivery date. Failure to report the damage within this timeframe voids the warranty and claim. When submitting a claim via email to [email protected], please include a description, your order number, and comprehensive photographic evidence covering three key areas: the exterior shipping box/crate; visible damage to the packaging materials; and high-resolution images detailing the specific defect on the print itself.
Resolution
Upon review of all required documentation, we will issue a replacement for the item at no additional cost. If the original printing laboratory determines that a physical replacement is not feasible due to nature of the flaw, we will offer an alternative solution at our discretion.